Transcripts

Trust

Ep. 55 Frederic Laloux with an invitation to reclaim integrity and aliveness

...Structures. There’s actually lots of stuff that you can start with, and there is no right or wrong. And the other thing is, you can also just simply trust yourself and go with, “What is bothering me? And what is it that I want to change?” and not actually look at any of those things, at least for a whil...more
... and there is no more manager to fall back on. They immediately see if they do a good or bad job, you know, because their client is happy or unhappy. Trust me, they will start making decisions. But if the system isn’t set up that way, if they’re still having a manager and if they don’t see whether what t...more
... the company for whom you’re doing the job… And if there’s no fallback, like people hate that the job I do is bad, people hate an unsatisfied client. Trust me, if that happens, people will start giving each other feedback. And if they haven’t been given any training, it might be really clumsy feedback, i...more
...erator, like on self-management. Right? We suddenly realise: people can work from home and we don’t know how many hours they work, and we can sort of trust them. We have no choice but to trust them. And productivity seems to be there or even higher. And then I think the next question that a lot of organ...more
...t? We suddenly realise: people can work from home and we don’t know how many hours they work, and we can sort of trust them. We have no choice but to trust them. And productivity seems to be there or even higher. And then I think the next question that a lot of organisations aren’t asking yet, but it’s ...more

Ep. 26 Buurtzorg and the power of self-managed teams of nurses

... you give them about how to make it work? Chila: Communicate. Marian: Yeah. And no leadership. Everyone has same responsibility, Chila: And honesty. Trust. Transparency. Safety. If you have that together, you can do it. Marian: Everyone has their qualities and uses them. Nobody is more than the other. J...more
...And what about for people listening who are owners of a company or founders or CEOs? What advice would you give to Chila: Let go! [Laughter] Marian: Trust. Chila: Trust. That's what Jos does. Jolanda: He gives trust, "You can do it." And you do what you have to do. Chila: And goodbye. Jolanda: And wha...more
... for people listening who are owners of a company or founders or CEOs? What advice would you give to Chila: Let go! [Laughter] Marian: Trust. Chila: Trust. That's what Jos does. Jolanda: He gives trust, "You can do it." And you do what you have to do. Chila: And goodbye. Jolanda: And what you think yo...more
...y or founders or CEOs? What advice would you give to Chila: Let go! [Laughter] Marian: Trust. Chila: Trust. That's what Jos does. Jolanda: He gives trust, "You can do it." And you do what you have to do. Chila: And goodbye. Jolanda: And what you think you have to do. Marian: Coach. Only coach. Jolanda...more
...if you would wish to, you know, spread some wisdom? Or what else would you like people to know about Buurtzorg or about this way of working? Jolanda: Trust yourself that you can do it. Chila: Yeah, I think it's possible anywhere, in any company. If you let the professionals do their thing together, if y...more

Ep. 37 Miki Kashtan on the three shifts needed for self-managing organisations to thrive

...ut they're called traditional – they function on the basis of command and control vertically, competition horizontally. So it's like you can't really trust anyone in those environments. And yet that provides a certain kind of odd coherence. So if you remove that, you need something else to create coheren...more
...ce at a time to change it. And you will experience benefits. It's not theoretical, it's super practical. Once you start seeing, for example, how much trust increases, and suddenly, you have people who have way more willingness to come and do necessary things, where previously, they just disappeared behin...more
...and do necessary things, where previously, they just disappeared behind closed doors. When you needed someone to do something, you will see goodwill, trust, wisdom increase, and you will feel more alive....more

Ep. 54 Bill Fischer and Simone Cicero on Haier and the entrepreneurial organisation

...marketplace, with this zero distance with the customers, required that there’s no point putting people at zero distance to the customers if you don’t trust them to make decisions. So they really needed to rethink what the talent, what the skills were that were needed. And I think what they saw was that ...more