Amy Edmondson on psychological safety and the future of work
...m nervous also.” So when I say something like that as a manager, I just make it so much easier for other people to say that too. I like to call this “framing the work.” Like, “it’s challenging and it’s exciting. And by the way, no one’s ever done a project like this before.” So I’m framing the work and by ...more
...ke to call this “framing the work.” Like, “it’s challenging and it’s exciting. And by the way, no one’s ever done a project like this before.” So I’m framing the work and by saying “no one’s ever done anything quite like this before”, I’m saying: “It’s gonna be natural and normal to get some things wrong a...more
...al and normal to get some things wrong and some things right along the way.” So in other words: “I’m all ears — I wanna hear about all of it.” You’re framing the work in such a way that it’s both clear how much uncertainty, how much possibility there is of things going wrong, but also how important everybo...more