Transcripts

Communication

Ep. 26 Buurtzorg and the power of self-managed teams of nurses

... to work at Buurtzorg to other people, compared to you know, more traditional healthcare companies? Marian: You have more time for patients... Chila: Communication is much easier. When patients tried to reach us, it was a big organisation, so they get a call centre, and they have to tell their story over and ove...more
...em do their thing, it will be okay. That's what he does. And that's true. Marian: And you speak a lot with each other... Chila: Yeah, there is a good communication in the teams. Marian: We give each other feedback. Chila: That's also a problem sometimes in the self-leadership thing. Because if you cannot do that...more
...Lisa Gill: So how do you do that? Have you learned something about how to create that safety in a team so that that communication happens? Jolanda: Yeah, well, we, we have a course, a training on how to do that. But it's also the feeling of how to communicate with each other. We...more
...team so that that communication happens? Jolanda: Yeah, well, we, we have a course, a training on how to do that. But it's also the feeling of how to communicate with each other. We've known each other a very long time. But with new people, you have to have to have the feeling that they belong with us. Because...more
... why they don't want it, then we decide to follow. Chila: It's not like we're going to put some water in the wine! [Laughter] Jolanda: It's all about communication. Chila: And when you have a good team and you feel safe, then you always have a solution....more
...do that!" [Mimics crying. They all laugh] But that's good. Sometimes it's hilarious. Jolanda: It's finding a way of how to say something. It's also a communication that's very important. Marian: You must do that. Lisa Gill: Did you always do that from the beginning? Or was it something that you had to learn and...more
...and they're inspired by Buurtzorg and they want to work in a more self-managed way. What advice would you give them about how to make it work? Chila: Communicate. Marian: Yeah. And no leadership. Everyone has same responsibility, Chila: And honesty. Trust. Transparency. Safety. If you have that together, you ...more

Ep. 37 Miki Kashtan on the three shifts needed for self-managing organisations to thrive

...isa Gill: My guest this week is Miki Kashtan. Miki is an author and she's perhaps best known for her work as a teacher and practitioner of Nonviolent Communication. She writes about and speaks about big topics like power, patriarchy, the gift economy. And more recently, I think she's becoming really influential ...more
...cited to share this conversation with you, because it's really altered the way I think about collaborating, and even just about being human and how I communicate with everyone in my life. She has so much experience and dedicated practice so there's so much wisdom in this conversation and a lot of provocative i...more
...Lisa Gill: So I thought we could start by talking about Nonviolent Communication, because I know this is a movement that you're very active in. And I think it's a technology, if you could call it that, that comes up a lot in the c...more
... conversation around self managing organisations as something that's a really good practice for people to develop and get skilled at in order to have communication that's more human, more adult-adult. So what for you is most inspiring about the potential of Nonviolent Communication in organisations and in self m...more
...et skilled at in order to have communication that's more human, more adult-adult. So what for you is most inspiring about the potential of Nonviolent Communication in organisations and in self management? Miki Kashtan: Thank you. I think in the moment, as you're asking this, what comes to me most strongly, is th...more
...Lisa Gill: I'm wondering as well... So we've talked a bit about communication. We've talked a bit about structures and systems. You mentioned those three shifts that need to happen; within the people who have structural power, ...more

Ep. 54 Bill Fischer and Simone Cicero on Haier and the entrepreneurial organisation

...you look at the masculine and all these sorts of topics that you spoke about…sometimes you know, for example there is a lot of talk about Non-violent Communication and I think you touched on this topic also with Peter Koenig when you spoke about The Source, but to some extent sometimes I feel like I am one perso...more
...is topic also with Peter Koenig when you spoke about The Source, but to some extent sometimes I feel like I am one person that sometimes uses violent communication when I work with teams. And sometimes I feel like when I am forced to comply with a bureaucratic process or lots of pointless cycles of communication...more
...communication when I work with teams. And sometimes I feel like when I am forced to comply with a bureaucratic process or lots of pointless cycles of communication, I feel like a survivor you know so, I think having an organisation that removes all the foam makes it easy for you to become an entrepreneur. It’s ...more

Ep. 55 Frederic Laloux with an invitation to reclaim integrity and aliveness

...one piece of it, but I think even in self-managing organisations… sometimes it seems almost like we need guardrails, you know, things like Nonviolent Communication and practices like this that help us to kind of grow in the direction that we want to be together. Because it seems like our brains are wired for sho...more