Communication

This feature only applies to episodes with transcripts, which is a small number at this time.

Peter Koenig on source, money and consciousness
...in risk, and the risk can take various forms. So that's the first role. The second role is then that when the source is clear on something that they communicate it. Now, clarity is the organising principle for a source. So most of the time, we all are not clear with our projects and initiatives. And this tend...more
...roject, in which direction it should go next. And almost invariably when they do know, when you are clear, all you need do to have it manifest, is to communicate it to the people who are working with you. So communication of that clarity is the second step, and the second role. And the third role is one which ...more
...nvariably when they do know, when you are clear, all you need do to have it manifest, is to communicate it to the people who are working with you. So communication of that clarity is the second step, and the second role. And the third role is one which would not be understood or seen yet by people who are runnin...more
...d so it's a full time job, for a source to just be doing these three things; to be managing the vision, which is dynamic, because it's not static, to communicate the next steps that need to happen when you're clear, but a lot of the time, you're not clear, so you're spending a lot of time trying to get the cla...more
...rience of what sources can do in order to perhaps become more conscious sources and perhaps we can talk about that with the example of the nonviolent communication movement, as I know that you've worked alongside them for many years and have some kind of interesting observations about that. What would you share ...more
...at you've worked alongside them for many years and have some kind of interesting observations about that. What would you share in terms of nonviolent communication and also the work that's needed from those of us as sources? Peter Koenig: Well, your question leads me directly into what I've been calling for now ...more
...ere are parts that we consider are not nice. So I'm not a nice guy, I'm a bastard, I'm a terrorist, I'm a Donald Trump. And now we come to nonviolent communication. I'm really a violent man. Now, many people who have experienced violence in their lives, maybe already in childhood, from a parent or something, mak...more
...sappear, we can just push it down. First act of violence is trying to push it down. But if that's not working, then you might try taking a nonviolent communication course. And so you learn this nonviolent communication language, but underneath it, maybe you're still pretty violent actually in the language, ultim...more
...e is trying to push it down. But if that's not working, then you might try taking a nonviolent communication course. And so you learn this nonviolent communication language, but underneath it, maybe you're still pretty violent actually in the language, ultimately, if you're provoked is not going to work but you ...more

Jos de Blok on Buurtzorg and the virtues of humanising, not protocolising

...round us - everybody's very caring for each other. So that feels good and now it's good to see how we have 950 teams all over the country. How can we communicate in a way that the teams, the nurses feel that they are supported that they get new inspiration? So staying connected with everybody - this is what's ...more
...t they need in their daily work, how they deal with it and then we can translate it into guidelines also for the other teams. So there was continuous communication every day. The Crisis Team was 24 hours a day available. So we said, okay, everybody should be able to go with questions about: "This is what I see ...more
...at they were supported in any way. And I think that by doing it this way, they were still very very flexible. So we also saw that it's the same - the communication with the patients is very important that you say, okay, there is Corona, how can we keep you safe? How can we perhaps reduce the amount of visits, bu...more
...sations which were led by women, achieved it in a better way than the organisations which were led by men. So it's more about feeling intuition, it's communication, it's continuity, so it's seeing things for a longer period, building on relationships and in general, I think it's easier for people with feminine a...more
...e silent, when you're not saying anything, you have a certain expression". And then people believe that there was something behind it. So you have to communicate how you feel: "Oh, that's okay. Just let me know when this is happening". For example, I've had depression; sometimes I have moods that are not very...more
... will have another effect than when I'm laughing and enjoying. But it's good to know this from yourself and then think about how can it influence the communication I'm having. You can learn to reflect on yourself too. I always advise people not to go in what I call, 'a peer group' because then you all have the...more
...different cross-functional teams and lots of other layers of complexity, that it's even more challenging and you need to have even stronger levels of communication skills, building trust, listening, being able to really have those dialogues, that that's perhaps not going to happen by just sort of asking people t...more

Buurtzorg and the power of self-managed teams of nurses
... to work at Buurtzorg to other people, compared to you know, more traditional healthcare companies? Marian: You have more time for patients... Chila: Communication is much easier. When patients tried to reach us, it was a big organisation, so they get a call centre, and they have to tell their story over and ove...more
...em do their thing, it will be okay. That's what he does. And that's true. Marian: And you speak a lot with each other... Chila: Yeah, there is a good communication in the teams. Marian: We give each other feedback. Chila: That's also a problem sometimes in the self-leadership thing. Because if you cannot do that...more
...Lisa Gill: So how do you do that? Have you learned something about how to create that safety in a team so that that communication happens? Jolanda: Yeah, well, we, we have a course, a training on how to do that. But it's also the feeling of how to communicate with each other. We...more
...team so that that communication happens? Jolanda: Yeah, well, we, we have a course, a training on how to do that. But it's also the feeling of how to communicate with each other. We've known each other a very long time. But with new people, you have to have to have the feeling that they belong with us. Because...more
... why they don't want it, then we decide to follow. Chila: It's not like we're going to put some water in the wine! [Laughter] Jolanda: It's all about communication. Chila: And when you have a good team and you feel safe, then you always have a solution....more
...do that!" [Mimics crying. They all laugh] But that's good. Sometimes it's hilarious. Jolanda: It's finding a way of how to say something. It's also a communication that's very important. Marian: You must do that. Lisa Gill: Did you always do that from the beginning? Or was it something that you had to learn and...more
...and they're inspired by Buurtzorg and they want to work in a more self-managed way. What advice would you give them about how to make it work? Chila: Communicate. Marian: Yeah. And no leadership. Everyone has same responsibility, Chila: And honesty. Trust. Transparency. Safety. If you have that together, you ...more

Margaret Heffernan on how to act our way out of the status quo trap

...we can, perhaps, start getting things to change. That's not very long. And so increasingly, that's what my work is focused on. In particular, how to communicate with people so that they stay hopeful. Because I think, in many ways that one part of the history of the climate crisis is an absolutely tragic, cata...more
... they stay hopeful. Because I think, in many ways that one part of the history of the climate crisis is an absolutely tragic, catastrophic failure in communication. And not for any malicious reason. I mean, yes, all of the climate change denying spin that came out of fossil fuel companies - you know, that was di...more
...that was disgusting, is disgusting, remains disgusting. But I think the bigger difficulty - because it remains with us today - is that the scientific communication has absolutely scared people witless. And they feel desperate, they feel distraught. And they feel helpless, at exactly the moment that we need peopl...more
...lling to turn up every rock to see where they can reduce their carbon footprint. And, if we all survive, it will be a fantastic history of how did we communicate so badly? And how did we learn to communicate better? Because if we can't do that, nothing else will count. This is not a technological problem. I'm...more
...can reduce their carbon footprint. And, if we all survive, it will be a fantastic history of how did we communicate so badly? And how did we learn to communicate better? Because if we can't do that, nothing else will count. This is not a technological problem. I'm pretty persuaded that technologically, we can...more
...problem. I'm pretty persuaded that technologically, we can solve the climate crisis. It's not going to be pretty, but we can do it. It's a problem of communication and trust, and whether or not the state and corporations and citizens can develop a shared language of trust that allows them to get big stuff done f...more

Miki Kashtan on the three shifts needed for self-managing organisations to thrive

...isa Gill: My guest this week is Miki Kashtan. Miki is an author and she's perhaps best known for her work as a teacher and practitioner of Nonviolent Communication. She writes about and speaks about big topics like power, patriarchy, the gift economy. And more recently, I think she's becoming really influential ...more
...cited to share this conversation with you, because it's really altered the way I think about collaborating, and even just about being human and how I communicate with everyone in my life. She has so much experience and dedicated practice so there's so much wisdom in this conversation and a lot of provocative i...more
...Lisa Gill: So I thought we could start by talking about Nonviolent Communication, because I know this is a movement that you're very active in. And I think it's a technology, if you could call it that, that comes up a lot in the c...more
... conversation around self managing organisations as something that's a really good practice for people to develop and get skilled at in order to have communication that's more human, more adult-adult. So what for you is most inspiring about the potential of Nonviolent Communication in organisations and in self m...more
...et skilled at in order to have communication that's more human, more adult-adult. So what for you is most inspiring about the potential of Nonviolent Communication in organisations and in self management? Miki Kashtan: Thank you. I think in the moment, as you're asking this, what comes to me most strongly, is th...more
...Lisa Gill: I'm wondering as well... So we've talked a bit about communication. We've talked a bit about structures and systems. You mentioned those three shifts that need to happen; within the people who have structural power, ...more

Pasteur Byabeza on transitioning to self-management at Davis College

...l for all team members to develop skills that are needed for self managed teams to really be effective and efficient. These skills are mostly general communication skills, active listening skills, critical thinking, you - these skills can become very useful. And then people on the team promote psychological safe...more
...our kind of second point. Regarding the skills that you've noticed are needed to work in a self managing way - around active listening, and upgrading communication skills in general in order to create this climate of psychological safety. Did you do training in those? Or was that something that you just started ...more
...ills - but that is incorrect. These are skills that require training - people have to be intentional and develop those skills. Especially those basic communication skills that you expect everybody to have. And poor listening skills can really be a challenge to a team - those are skills that people have to be rea...more
...m - those are skills that people have to be really intentional about. We're very intentional on helping our team to develop those skills. Those basic communication skills like communication skills - how do I speak? How do I express myself in a way that doesn't offend people? How do I listen in a respectful way? ...more
...people have to be really intentional about. We're very intentional on helping our team to develop those skills. Those basic communication skills like communication skills - how do I speak? How do I express myself in a way that doesn't offend people? How do I listen in a respectful way? How do I encourage people ...more

Alanna Irving on leadership, decisions and money in bossless organisations

...ttom-up leadership, servant leadership, there are lots of terms coined to gesture at that whole area. And that includes things like facilitating good communication, reflecting back to the group, helping the group figure out how to delegate tasks, noticing when other people are blocked, and asking good questions ...more
...e for the instant that you name it. And then it will immediately begin evolving. So it's a constant process of continually working on those skills of communication and self awareness and other awareness, and just being in relationship and constantly reflecting is the only way I have found to really approach powe...more
...e were going to focus on over the next few months. And that sort of thing is just super hard for a remote team to really converge on. Especially when communication is disjointed and we're in so many different time zones. Anyway, I think the point with decision making is that there is no one answer. There's only...more
... warms my heart that it's worked for other people as well. It's kind of funny - it may seem like an overly structured approach to emotional, personal communication. But paradoxically I think it's because we're quite sensitive, emotional people that we like these spaces. And there's an intentionality around the c...more
...n. But paradoxically I think it's because we're quite sensitive, emotional people that we like these spaces. And there's an intentionality around the communication and a little bit of structure to create safety to maybe go deeper or open up a bit more. Even if you're a sensitive person who feels things strongly...more

Ruth, Taryn and Philippa from Mayden, a health tech company that’s Made Without Managers

...rney with staff when they join us. So obviously, when you join Mayden, you'll get set up on a laptop and the basics of what you need to know and our communication systems. But then I'll spend a morning with a new starter just talking through some of the language and an understanding around the role of the direc...more
... this conversation? And how can we seek to understand one another? We found that's been really, really important, that people have really honed those communication and listening skills, so that difficult - or potentially difficult conversations can be held in a really constructive way. We recognise that everybod...more
...ture is very polite around this. And nobody wants to say anything, or upset anybody, we're learning how to do those conversations and have that brave communication. In so many of my coaching sessions, I'll talk to somebody about coaching, and they're so worried about how that person is going to react, even if th...more
...nk is really, really key in that. It's one of our values, but it's something that we're still exploring. Often when something isn't quite working, or communication isn't really flowing, it's because transparency isn't there, or some something is being hidden, or something isn't as visible as it should be. And tr...more

Bill Fischer and Simone Cicero on Haier and the entrepreneurial organisation

...you look at the masculine and all these sorts of topics that you spoke about…sometimes you know, for example there is a lot of talk about Non-violent Communication and I think you touched on this topic also with Peter Koenig when you spoke about The Source, but to some extent sometimes I feel like I am one perso...more
...is topic also with Peter Koenig when you spoke about The Source, but to some extent sometimes I feel like I am one person that sometimes uses violent communication when I work with teams. And sometimes I feel like when I am forced to comply with a bureaucratic process or lots of pointless cycles of communication...more
...communication when I work with teams. And sometimes I feel like when I am forced to comply with a bureaucratic process or lots of pointless cycles of communication, I feel like a survivor you know so, I think having an organisation that removes all the foam makes it easy for you to become an entrepreneur. It’s ...more

Anna Elgh on self-managing teams and shifting conflicts at Svenska Retursystem

... high degree of transparency within the company. We were quite transparent but we are even more transparent today and we try to share information and communicate within the whole company. We are 160 employees and we're trying to find ways so that everyone can get the same information and communication at the s...more
...mation and communicate within the whole company. We are 160 employees and we're trying to find ways so that everyone can get the same information and communication at the same time. And that has helped, I think, for more people to take decisions. And also, along the way, I think when we have found a problem or a...more

Frederic Laloux with an invitation to reclaim integrity and aliveness

...one piece of it, but I think even in self-managing organisations… sometimes it seems almost like we need guardrails, you know, things like Nonviolent Communication and practices like this that help us to kind of grow in the direction that we want to be together. Because it seems like our brains are wired for sho...more

Gary Hamel on busting bureaucracy for good
...ith some very detailed model. It wasn't a top down program, because we don't really know how to do this. And for the first year, they had very little communication across these 39 leaders because they really wanted them to struggle and find their own way, rather than try to prematurely converge on one model. And...more