Transcripts

Buurtzorg

Ep. 26 Buurtzorg and the power of self-managed teams of nurses

...Lisa Gill: I'm super excited about this episode because I got the chance to spend an afternoon talking to three nurses from Buurtzorg in Houten, just outside of Amsterdam. Buurtzorg is an organisation in the Netherlands that delivers care in patients homes. It was founded by Jos de ...more
...xcited about this episode because I got the chance to spend an afternoon talking to three nurses from Buurtzorg in Houten, just outside of Amsterdam. Buurtzorg is an organisation in the Netherlands that delivers care in patients homes. It was founded by Jos de Blok, who was himself, formerly a nurse. And he ...more
...he was really frustrated with how mechanistic the healthcare system had become and turning patients into numbers and dehumanising them. So he started Buurtzorg, because he wanted to create a business model where teams of highly skilled nurses could control everything from their budget to their schedules, to ...more
...en chips into help the other two with their English make a joke – she's got a brilliant sense of humour); and Yolanda. And they are three nurses from Buurtzorg. So I hope you enjoy. Here's our conversation. So Marian, you came across Buurtzorg and invited Jos de Blok here, to your house. How did you how did ...more
...ant sense of humour); and Yolanda. And they are three nurses from Buurtzorg. So I hope you enjoy. Here's our conversation. So Marian, you came across Buurtzorg and invited Jos de Blok here, to your house. How did you how did you find Buurtzorg? Marian: I was working in another organisation and heard some peo...more
...pe you enjoy. Here's our conversation. So Marian, you came across Buurtzorg and invited Jos de Blok here, to your house. How did you how did you find Buurtzorg? Marian: I was working in another organisation and heard some people had started [a Buurtzorg team] in Utrecht. I went to see how they work and I got...more
... Blok here, to your house. How did you how did you find Buurtzorg? Marian: I was working in another organisation and heard some people had started [a Buurtzorg team] in Utrecht. I went to see how they work and I got really enthusiastic and I was thinking "this is what I want to do!" Because I like my profess...more
...ting this up and everything. So how else is it different to the previous big organisation you worked for? If you were describing how it is to work at Buurtzorg to other people, compared to you know, more traditional healthcare companies? Marian: You have more time for patients... Chila: Communication is much...more
... eight and we end at four. And then you have several hours where you have no clients from 12 to three, three hours. And when we don't do anything for Buurtzorg, we cannot write them down. So it's very difficult to get enough hours to work. Yeah, but there are several people who have different tasks. So plann...more
...namic or something? And if so how do you handle that? Chila: We sometimes have had some of those things. You have to talk about it. You have to. It's Buurtzorg policy. And if you cannot work it out, you call the coach, and then there has to be a solution sooner or later. So we do that. Sometimes it's difficu...more
...And everyone likes to do different things. Some people like theory, others like other things. So you have different skills in your team. Jolanda: And Buurtzorg is also very far ahead in terms of the digital stuff, with planning for example. We have a very good ICT system....more
...Lisa Gill: Tell me about that. How does that support you, the IT system? Because I understand it's quite key to having self-managing teams at Buurtzorg. Chila: Because it makes everything very simple. You can find everything. So for one client, you can order stuff for the client or materials for the...more
...Lisa Gill: So say some more about that because I've heard a lot about how Buurtzorg evolves in a very collaborative way. It's not like Jos has a grand idea and then everything follows. It's very transparent and sharing ideas... Chila...more
...thing follows. It's very transparent and sharing ideas... Chila: Anyone with a good idea can post the idea on the web. We have a sort of Facebook for Buurtzorg, and then they put their idea there and people like it... Jolanda: You could bring in a project. For example, a few years ago we had a special lady w...more
...an in his nineties won! Jolanda: And Radio 'Steunkousen'. 'Steunkousen' are the supporting stockings. So they have a radio programme in Amsterdam for Buurtzorg. Chila: No, but Jos is also there. If Jos also has an idea, he puts it on the web and then he asked for comments. And everybody comments "I think thi...more
...then. How have things changed? Have you noticed big changes? How are things different now? Chila: It's bigger. And Jos has a lot of extra things like Buurtzorg in foreign countries, so he's busy with all sorts of things, all sorts of groups, and Jolanda: Jos isn't coming to our homes now anymore! Chila: No i...more
...advice would you give to people listening who are in organisations, maybe not even healthcare, maybe they're in an IT company and they're inspired by Buurtzorg and they want to work in a more self-managed way. What advice would you give them about how to make it work? Chila: Communicate. Marian: Yeah. And n...more
...er for the patients. And for us. Chila: Yeah, it's better for everyone. Jolanda: But you also have to take care of not to burnout because illness in Buurtzorg is high. So there are, I guess, a lot of people who feel too responsible. They cannot let it go. So that's also what you have to learn....more
...Lisa Gill: Yeah, it can be a shadow side of being really committed and passionate, where you work too hard. So how is Buurtzorg dealing with that? As an organisation, are you finding ways to address that and support people who are burning out? Jolanda: Yeah, well the coaches d...more
...at you would like to share with the world if you if you would wish to, you know, spread some wisdom? Or what else would you like people to know about Buurtzorg or about this way of working? Jolanda: Trust yourself that you can do it. Chila: Yeah, I think it's possible anywhere, in any company. If you let the...more
...erence that it makes. And with all of our ageing populations and the constant pressure to make cuts in the public sector, perhaps we'll see many more Buurtzorg-inspired examples popping up like Helen Sanderson's Wellbeing Teams in England, or Cornerstone, the social care company in Scotland. If you haven't h...more

Ep. 54 Bill Fischer and Simone Cicero on Haier and the entrepreneurial organisation

..., actually, maybe there’s something in this”. And I think also perhaps the technology aspect as well, because I know how Haier and organisations like Buurtzorg are using technology as a way of kind of decentralising, in a way of kind of being able to get rid of a lot of the management functions — because you...more